🔄 Return & Refund Policy – ecom.disfero.com
We want you to be happy with every purchase you make from ecom.disfero.com. If for any reason you are not satisfied, please review our return and refund guidelines below.
1. Eligibility for Returns
- Items must be returned within 7 days of delivery.
- Products must be unused, unopened, and in their original packaging.
- Proof of purchase (order number, invoice, or receipt) is required.
- Certain items (clearance, personalized, hygiene-related products) are non-returnable.
2. Return Process
- Contact us at support@ecom.disfero.com within 7 days of delivery.
- Our support team will guide you with the return instructions.
- Ship the product back to our warehouse address (shared via email).
- Once we receive and inspect the item, we will notify you of the approval or rejection of your return.
3. Refunds
- Approved refunds will be processed within 5–7 business days.
- Refunds are credited back to your original method of payment.
- Shipping charges are non-refundable unless the return is due to a mistake on our part (wrong or defective item).
4. Exchanges
- We replace items only if they are defective or damaged.
- If you need an exchange, please contact us within 7 days of delivery.
5. Damaged or Defective Products
- If you receive a damaged or defective product, notify us immediately with clear photos of the product and packaging.
- We will arrange a replacement or full refund at no extra cost.
6. Contact Us
For any return or refund inquiries, reach us at:
📧 support@ecom.disfero.com